One operating front desk — motels, hotel groups, luxury properties

The stay is the winnable layer.

Properties spend their marketing money fighting for the first booking. STRUT works after that booking exists: it coordinates each property you select from reservation through arrival, then carries the guest back to you for the next stay.

Why the layer matters →Pricing Complete the owner's intake

Start with one property, several properties or the entire portfolio. STRUT only scopes the locations you select.

What STRUT changes

A third-party reservation arrives as a redaction.

A name the front desk can't call. A guest it can't recognize. A room that may or may not be ready when they arrive at 9 PM. STRUT resolves the redaction: before arrival the guest is onboarded, messaged, verified and keyed, and after the stay they hold a direct line back to the property — one that has nothing to do with the channel that sold the first night.

The guest's original reservation stays exactly where they placed it. STRUT never cancels, releases or modifies it, in either mode.

Reservation B-84231Third-party channel

GUEST████████████Daniela Moreau

PHONE██████████+1 ••• ••• 4471 verified

CHECK-IN██████complete 9:12 PM arrival noted

KEY████████Lockbox 3 code sent

RETURN██████████books direct with the property

Resolved by STRUT

The operating problem

Nothing in the building knows whether that guest is ready.

The reservation is in the PMS. Whether the guest has been reached, the deposit resolved, the room turned and the key prepared lives in a manager's head, a text thread or a shift that already ended. One property absorbs that. Several properties multiply it, each with its own PMS, front-desk schedule, key process and judgment.

Every property operates differently

Late arrivals, key handoff, guest messaging, deposits and room release vary by manager and shift.

The PMS shows bookings, not readiness

A reservation can exist while the guest is unreachable, the room is not ready, the deposit is unresolved or the key is not prepared.

Ownership manages through calls and texts

Regional supervision becomes screenshots and assurances rather than one verifiable operating record.

After-hours work remains property specific

Late guests call different numbers, receive different instructions and depend on whichever employee is available.

Each acquisition adds another operating language

Every property introduces another system, procedure and exception set for the central team to learn.

The guest relationship disappears

The OTA or disconnected property workflow often remains the only path back to the guest after checkout.

Why STRUT is a layer

Keep the systems that run each property. Add the system that coordinates them.

STRUT Front Desk sits above your current systems and standardizes the operating work around them.

Existing systemsOTAs and direct reservations

Booking.com, Expedia, property website, phone and walk-in sources.

Existing systemsPMS, channel manager and payment flow

Each property keeps its current reservation and payment operation.

STRUT Front DeskOperating layer

Guest onboarding, readiness, messaging, access, service work, offers and ownership oversight.

Physical operationProperty staff, housekeeping and maintenance

STRUT routes, records and verifies work performed at the property.

STRUT becomes the operating command center.

Different PMSs and property procedures become one common operating model for the locations you select.

✓One view of every arrival across the selected properties.
✓One readiness model covering guest, payment or deposit, room and access.
✓One exception queue showing exactly what staff must resolve.
✓One audit record showing who completed each action and when.
✓One property-controlled channel for offers, deals and future stays.

Operating modes — the operator's switch

Intercept & Convert or Front Desk Only. You hold the switch, per property, at any time.

Each property launches with Intercept & Convert as the standard mode. Drop any property to Front Desk Only — conversion off — and bring it back whenever you choose. Moving between modes is an operating decision, not a new contract.

Mode 01 — Intercept & Convert · standard

The full system: operations plus pre-arrival direct conversion.

The complete operating layer, and a consented guest can complete the current stay direct with the property before arrival.

Mode 02 — Front Desk Only

The operating layer, with conversion switched off.

The current booking and its payment flow stay exactly where they are, and the guest still arrives onboarded, keyed and expected.

Trial and property pricing

The trial starts only after approval.

Monthly pricing is based on room count and trailing 12-month ADR.

Trial activation

$500

Due only after STRUT approves the property.

• The approval email includes the trial paperwork and secure payment link.
• Sign and pay $500 to begin the trial.
• Do not continue: $500 refunded.
• Continue: $500 credited toward the $1,500 setup fee.
• Remaining setup balance: $1,000.

The $500 is either refunded or credited. It is not an additional fee.

Property size	ADR below $100	ADR $100–$149	ADR $150–$249	ADR $250–$399	ADR $400+
Up to 50 rooms	$499 / month	$599 / month	$799 / month	$1,099 / month	$1,599 / month
51–100 rooms	$699 / month	$799 / month	$999 / month	$1,299 / month	$1,799 / month
101–150 rooms	$899 / month	$999 / month	$1,199 / month	$1,499 / month	$1,999 / month
151–250 rooms	$1,199 / month	$1,299 / month	$1,499 / month	$1,799 / month	$2,299 / month
251+ rooms	$1,499 / month	$1,599 / month	$1,799 / month	$2,099 / month	$2,599 / month

38 rooms · $89 ADRUp to 50 rooms; ADR below $100.$499 / month

46 rooms · $124 ADRUp to 50 rooms; ADR $100–$149.$599 / month

40 rooms · $176 ADRUp to 50 rooms; ADR $150–$249.$799 / month

72 rooms · $92 ADR51–100 rooms; ADR below $100.$699 / month

44 rooms · $465 ADRUp to 50 rooms; ADR $400+.$1,599 / month

212 rooms · $184 ADR151–250 rooms; ADR $150–$249.$1,499 / month

Performance charges

Added on top of the monthly pricing above — charged only when STRUT delivers a booking or measurable uplift.

• 7% of total gross booking value on any booking that moves through STRUT: a current stay converted under Intercept & Convert, or a return stay booked direct in either mode. The split happens automatically at payment and the property's net share lands in its connected payout account.
• 20% of Yield Engine uplift, when the engine is enabled, and only on uplift it measurably produced.
• Nothing delivered, nothing charged. The monthly subscription is the only recurring charge.

Compare: the OTA channel keeps 15–25% commission. STRUT's split is 7% — and only on bookings STRUT actually delivers.

Owner's operating intake

Ownership and decision-maker

Ownership / management company *

Company website

Owner / operator name *

Role *

Work email *

Direct phone *

Other decision-makers or operating leaders

Property scope

How many properties do you own or manage in total? *

Primary PMS system *

Channel manager

Direct booking engine

Payment processor(s)

How reservations reach the property

Primary OTA and direct-booking mix

Property-level details

Complete one row for each property proposed for STRUT.

Property proposed for STRUT integration

PropertyCity / stateRoomsADRPMSKey / access

Current property operation

Approximate monthly arrivals at the proposed property

Front-desk coverage at the proposed property

How are late arrivals and after-hours problems handled?

What guest contact normally arrives with the reservation?

Current payment / deposit workflow

How are rooms assigned and readiness communicated?

How does housekeeping report status?

Describe key and access methods

How are service and maintenance requests assigned?

What reporting does ownership receive?

What operating problems should STRUT solve? *

Operating mode

The mode is a switch, not a contract.

STRUT launches at full strength with Intercept & Convert as the standard mode. The operator can drop any property to Front Desk Only — conversion off — and bring it back at any time.

Starting operating mode *

Mode plan — which properties start in which mode, and what would make you flip the switch

Trial scope

Preferred lead property *

Preferred start timing

Approximate reservations to include

Approved guest-contact channels

Primary trial objective *

What results would make the trial successful?

Which staff members or roles will participate?

Additional context

I understand that STRUT never cancels, releases or modifies the initial OTA reservation in either mode; each property's operating mode — Intercept & Convert (standard) or Front Desk Only — is an operator-decided switch I control and can change at any time; the $500 trial activation payment is due only after approval and is refunded if the property does not continue or credited toward the $1,500 setup fee if it does; monthly pricing is based on room count and trailing 12-month ADR; and the 7% fee on total gross booking value applies only to bookings made through STRUT — the current stay when it converts under Intercept & Convert, and a future return stay booked through STRUT in either mode. Nothing is due at this time.

This sends the selected-property intake to trial@strut-os.com for review.

Owner's intake received

STRUT will review only the property or properties selected in this form.