Effective March 15, 2026 · STRUT-OS LLC

SMS and email policy.

Reservation-related text and email sent by STRUT for guests of its partner motels. Not marketing.

1. Overview

STRUT-OS LLC (STRUT) runs this messaging program. STRUT collects the guest’s opt-in and writes every message; partner motels do not send their own content through it. STRUT does not text guests for its own marketing. The motel must authorize STRUT in writing to send stay messages for that property. That authorization is not the guest’s yes.

No text is sent until the guest opts in. A phone number on an online travel agency reservation is not that opt-in. STRUT does not use a number for a stay text unless the guest agreed on the opt-in page, on the motel’s own booking form, or at the desk.

These messages belong to a confirmed stay. They are not advertising, lead generation, or a campaign by STRUT.

2. Arrival

A guest can still check in at the desk. Opting out of texts does not cancel or change the reservation.

3. What is sent

• Check-in, arrival, and service updates for a confirmed stay, after the guest opts in.
• Replies to something the guest asked for.

4. Who may send

STRUT does not contact a guest unless the motel has authorized it. The motel remains the source of the reservation. Guest contact information is not used for unrelated marketing, resale, or third-party advertising.

5. Consent

Before stay texts continue, the guest is shown this disclosure:

By proceeding, you agree to receive transactional SMS messages from STRUT (STRUT-OS LLC) regarding your confirmed stay at a STRUT partner motel, including arrival coordination and check-in support. Message frequency may vary, up to 3 messages per reservation, plus replies you request. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

• The yes is collected on the opt-in page, on the motel’s own booking form, or at the desk before the text is sent.
• A number on an online travel agency reservation is not this consent.
• Consent covers stay messages only. It is not consent for marketing.

6. Text messages

• Messages are sent only after a recorded yes, or as a reply during a stay the guest already opted into.
• Frequency is about 1 to 3 messages per reservation unless the guest asks for more.
• Each message identifies the motel, STRUT, or both.
• Reply STOP to opt out. Reply HELP for help, or email info@strut-os.com.
• STRUT does not send texts about loans, debt, politics, gambling, adult content, or general promotions.

7. Email

Reservation email identifies the sender, uses an accurate subject, includes STRUT-OS LLC, St. Petersburg, FL, and includes a way to opt out where the law requires it.

8. Privacy

Phone numbers, email addresses, and reservation details are used to provide the stay service. STRUT does not sell them.

All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties. This information will not be shared with any third parties. It is not sold, rented, or transferred. A carrier may transmit a message only to deliver it.

The privacy policy is at strut-os.com/PrivacyPolicy.

9. Records

STRUT keeps the motel’s authorization, the guest’s yes, message logs, STOP requests, and HELP requests. STOP is honored. A stopped number is not texted again unless the guest opts in again.

10. Contact

legal@strut-os.com
STRUT-OS LLC
St. Petersburg, FL, United States