Guest onboarding
Identity, arrival details, and preferences are collected before check-in, so your desk knows exactly who is arriving.
Most hotel software begins with the property's system. STRUT begins with the guest relationship. A reservation can begin with an OTA, your website, a phone call, a walk-in, or your existing PMS. STRUT onboards the guest by text and gives them a Passport tied to your property—before arrival, throughout the stay, and after checkout.
Give guests a smoother arrival, a direct connection during their visit, and a lasting reason to return.
Passport keeps your motel present after checkout. The relationship becomes part of the guest experience instead of ending at departure.



Passport carries each guest's identity, verified visits, preferences, and direct relationship. Active-stay controls join the Passport while the guest is in house.
Explore a sample guest Passport with motel discovery, verified stays, rewards, vouches, direct lines, and a direct path back to participating properties. This is the guest experience—not the motel's operating console.
Identity, arrival details, and preferences are collected before check-in, so your desk knows exactly who is arriving.
Direct messaging, stay details, property information, and service requests—your property in the guest's hand.
The stay stays verified in Passport, and your guest can book you again through the direct relationship already saved there.
Manage arrivals, rooms, guest messages, direct bookings, payments, reporting, and staff from one console.
Ask us about STRUT Network options and pricing.
STRUT does not cancel, release, or rebook the original reservation. It remains in its current channel and payment flow.
The property controls inventory, rates, policies, refunds, and its connected Stripe account.
Cancel any time. No minimum term. The three-day live trial carries no automatic charge; monthly billing begins only when the motel activates a paid plan.
Submit the property for review. If you would like help configuring the trial, select the assisted-trial option in the request.
Write to us directly—info@strut-os.com